Log-In to the Mills Store

Search for a Product

Welcome to the Customer Care Center
We are Here to Help

We are available to help you with your request Monday to Friday 8am – 5pm.  To contact a customer care representative please use one of the methods below:

Live Chat

By Phone

PhoneLower Mainland: 604.254.7211
Toll Free 1.800.665.6457

By Email:


Open an Account


Online Store


Request a Return


Order a Catalogue


Get Print Quote


Frequently Asked Questions

To open an account simply click here to complete the online application form. Once you have submitted your application a Mills representative will be in contact with you within 24hours with all your account information and logins and you are now ready to start buying!

Orders can be placed by several methods, simply chose the one you prefer! Email: mills@mills.ca Online: www.mills-store.basics.com By Phone: 1.800.665.6457 or by Fax: 1.888.254.7282

If you would like to return a purchase please click here to begin the process. You may also call customer service at 1.800.665.6457 or send an email to mills@mills.ca to process your request. Our customer care team will create a pick-up slip and on your next delivery your driver will pick-up your unwanted items. To receive a full credit goods must be returned within 30 days and be in the original packaging. Credits are processed to your account once the goods have been received in our warehouse and are typically processed within 48 hours.

If you receive an order and it is incomplete or incorrect please contact customer care right away. You may phone 1.800.665.6457, use live chat, or email us at mills@mills.ca – we will make every effort to correct the mistake and have the right products sent to you as quickly as possible.

Currently, our e-store only allows for administrative changes to be handled by our customer care team. Happy to help you with any online user request customer care is available using live chat or by calling 1.800.665.6457.